who hates and fears the phone.
It seems that "older people," by which the article seems to mean "Boomers" are frustrated with the next generation's obsession with texting and emailing. They complain that the young people don't talk on the phone.
I was always frightened by the phone. How could you possibly know if it was someone calling you who wanted to yell at you and tell you what a bad person you are. Or that you owe them money you can't afford to pay. Or that your mother had died. Or worse, your cat had been hit by a car. The phone was a horrible instrument of anxiety. Back in the days when I still had a landline, I looked upon it as an unpredicably vicious dog. It might be nice to you, but it is more likely to bite you when you reach your hand out toward it. Best to leave it alone.
I love email. I love getting them. I love writing them. If I want to talk to someone on the phone, I email them first and ask when would be convenient. Phoning people is demanding their time, intruding on their day or work or, well, everything. It's what Grandma said never to do: calling attention to yourself and demanding that everyone look.
Communication companies are saying that people are widely dropping phone calling in favour of texting (and they find this inexplicable...while continuing to jack up the cost of calls...).
Well, isn't this a good thing? Don't we lament the fact that no one ever writes letters?